Policies
Privacy and GDPR policy.
Last updated December 13, 2023
Thank you for choosing to be part of our community at Creaky Ion ("Company," "we," "us," "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at creakyion@gmail.com.
When you visit our website http://www.creakyion.com (the "Website"), use our mobile application, use our Facebook application (the "App"), and more generally use any of our services (the "Services," including the Website and App), you entrust us with your personal information. We take your privacy seriously, and in this privacy notice, we aim to clarify what information we collect, how we use it, and the rights you have in relation to it. Please read this notice carefully, as it is important. If you disagree with any terms in this notice, please discontinue the use of our Services immediately.
This privacy notice applies to all information collected through our Services (Website and App) and any related services, sales, marketing, or events.
1. What information do we collect?
Personal information you disclose to us:
In Short: We collect personal information you provide voluntarily.
We collect personal information that you voluntarily provide when you register on the Services, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or contact us. This may include names, phone numbers, email addresses, mailing addresses, billing addresses, debit/credit card numbers, usernames, passwords, and similar information.
Payment Data:
We may collect data necessary to process your payment, including payment instrument numbers and security codes. All payment data is stored by Stripe. View their privacy notice here: [Stripe Privacy Notice](https://stripe.com/gb/privacy).
Information automatically collected:
In Short: Some information is collected automatically when you use our Services.
We automatically collect certain information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This data is needed to maintain the security and operation of our Services and for internal analytics and reporting purposes.
We also collect information through cookies and similar technologies.
Information collected through our App:
In Short: We collect information regarding your geo-location, mobile device, and Facebook permissions.
If you use our App, we collect information such as geo-location, mobile device ID, model, manufacturer, operating system, version information, system configuration, device and application identification numbers, browser type and version, hardware model, Internet service provider, mobile carrier, and IP address.
2. How do we use your information?
In Short: We process your information for legitimate business interests, contract fulfilment, legal compliance, and with your consent.
We use personal information collected via our Services for various business purposes, including:
Facilitating account creation and logon process.
Posting testimonials with your consent.
Requesting feedback and contacting you about your use of our Services.
Enabling user-to-user communications.
Managing user accounts.
Sending administrative information.
Protecting our Services and enforcing terms, conditions, and policies.
Responding to legal requests and preventing harm.
Fulfilling and managing orders.
Administering prize draws and competitions.
Delivering and facilitating delivery of services.
Responding to user inquiries and offering support.
Sending marketing and promotional communications.
Delivering targeted advertising.
Other business purposes, such as data analysis, identifying usage trends, and improving our Services.
3. Will your information be shared with anyone?
In Short: We share information with your consent, to comply with laws, provide services, protect rights, or fulfil business obligations.
We may share your data based on consent, legitimate interests, contract fulfilment, legal obligations, or to protect rights. Situations include business transfers.
4. Do we use cookies and other tracking technologies?
In Short: We may use cookies and tracking technologies.
We may use cookies and similar technologies to collect and store information. Details on usage and refusal options are outlined in our Cookie Notice.
5. What is our stance on third-party websites?
In Short: We are not responsible for the safety of information shared with third-party providers unaffiliated with our Website.
Our Services may feature ads from third parties not affiliated with us, linking to other websites, services, or mobile applications. We cannot guarantee the safety of data provided to these third parties. Review the policies of these third parties directly.
6. How long do we keep your information?
In Short: We keep information as long as needed for outlined purposes or as required by law.
We retain personal information for the outlined purposes, with a maximum retention of thirty-six (36) months past the user account's idle period start. We securely store or delete information after assessing ongoing business needs.
7. How do we keep your information safe?
In Short: We employ organisational and technical security measures to protect your information.
We have implemented appropriate technical and organisational security measures to protect your personal information. Despite efforts, no electronic transmission can be guaranteed 100% secure. Use the Services in a secure environment.
8. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18.
We do not knowingly solicit data from or market to children under 18. If data from users under 18 is collected, we deactivate accounts and delete data promptly. Report any data collected from children under 18 to creakyion@gmail.com.
9. What are your privacy rights?
In Short: In some regions, like the European Economic Area, you have rights allowing greater access and control of your personal information.
In certain regions, you have rights under applicable data protection laws, including access, correction, deletion, or restriction. Withdraw consent to processing personal information. Lodge a complaint with your local data protection authority.
10. Control for do-not-track features
Most web browsers and some mobile systems include a Do-Not-Track ("DNT") feature. Currently, we do not respond to DNT browser signals or other tracking mechanisms. If standards change, we'll inform you in a revised privacy notice.
11. Do California residents have specific privacy rights?
In Short: California residents have specific rights regarding access to personal information.
California residents can request information about personal information shared for direct marketing purposes in the preceding year. If under 18, reside in California, and have an account with us, request removal of unwanted publicly posted data. Submit requests to creakyion@gmail.com.
CCPA Privacy Notice:
Defines "resident" as:
every individual in California for a purpose other than temporary or transitory and
every individual domiciled in California outside the state temporarily or transitorily.
Other individuals are "non-residents."
Categories of personal information collected in the last twelve (12) months:
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Sharing your personal information: We may share personal information with service providers under written contract. We use personal information for internal research, not considered "selling" data.
No disclosure or sale of personal information to third parties for a business purpose in the past 12 months. Will not sell personal information in the future.
Your rights with respect to your personal data:
Right to request deletion of data.
Right to be informed - Request to know.
Right to equal service.
Exercising your CCPA data protection rights:
To exercise your rights, email creakyion@gmail.com with your specific request. Complete two verifications before processing requests. Confirm the requestor is the person covered by the data collected.
12. Do we update this notice?
In Short: Yes, we may update this notice.
We may update this privacy notice as necessary. Continue to review this page periodically for changes. Publicise material changes in an email.
13. How can you contact us about this notice?
If you have questions or comments about this notice, email creakyion@gmail.com
Based on the complexity and number of requests, a response may take up to one month.
Last updated December 13, 2023.